Profile

Nähr,  Marcos

Marcos Nähr,

DCS Brazil Country Manager

Name:Nähr, Marcos
Date of birth:09/21/1972
Address:Porto Alegre, RS, Brazil
Phone:+55 51 91371877
Email:marcos@nahr.com.br
Passionate about all aspects of the E-commerce business. Advocate for bridging business requirements and user goals through innovative, captivating, and interactive online sales capabilities. Extremely dedicated user experience professional with a record of deploying powerful and user-centered digital solutions. Highly skilled in developing impactful web sites and online tools enhancements. History of successfully managing global teams as well as collaborating with cross-functional IT and business partners. Known for capitalizing on and continually identifying improvement opportunities through comprehensive site/application analysis. Background in establishing and rigorously enforcing design and project standards to strengthen brands across all platforms.

Employment

2013 - present

Dell Inc.

DCS Brazil Country Manager

1st DCS (dell.com) Brazil Country Manager, working as liaison in local leadership councils helping drive acceleration of Omni-channel and CSAT initiatives in the region and as Brazil’s liaison in global leadership forums.

Founding member of Dell’s online organization in Brazil – evolving from Content Developer to Site Operations Manager and now local Dell.com leader. Increased by more than 10 times the size of the Brazil Online organization in less than 3 years and serving as first manager of the dell.com Brazil team who now has more than 50 people across different organizations – Site Operations, Dell Commerce Services Group (Global Digital Creative, Quality, and Commercial Online Business). Successfully planned team moves, grew capacity, and acted as sole managerial contact in Brazil for Global Online members.

Focal point on communicating and revising the overall plans and outcomes, including sharing the overall metrics that drive the organization. Keeps team and leadership updated on operation / project status and risk factors. Ensures adherence to quality standards and reviews project deliverables. Provides technical and process guidance to project and operational teams, web designers, and HR personnel.

Recruiting top talent by partnering with HR to explain roles and hiring requirements, and fostering an environment conducive to a high performing team. Coach, mentor and develop all team members, providing timely feedback and coaching. Drive a culture of continuous improvement, including action plans against annual feedback surveys.

Ensure the teams are operating at scale with a strong focus on quality. Collaborate and coordinate with functional teams, and across IT and business segments, to create and communicate coherent short and long-term plans, and set the overall priorities that will deliver a customer-focused experience.

Drive a culture of ownership for improving the internal and external customer experience for all aspects of Dell.com

– Member of the LATAM CIO Council (leading the HR Strategy pillar);
– Member of the Brazil Ethics Committee (leading the Face to Face training pillar);
– Member of the Dell IT Brazil R&D Committee (representing Commerce Services projects);

2008 - 2013

Dell Inc.

Global Web Operations Manager

Hire, direct, and motivate a high-performing team of web professionals, overseeing content deployment for North America, South America, and Europe. Research markets, capitalize on the hottest trends, and implement leading-edge technologies. Effectively work with cross-functional teams; clearly communicate among stakeholders, business owners, product managers, internal/external agencies, project managers, software developers, web designers, and HR personnel. Translated Dell’s vision/strategy to staff.

• Was the founding Online member in Brazil – evolving from a content developer to Site Operations Manager and now local eDell leader.
• Increased by more than 10 times the size of the Brazil Online organization in less than 3 years and served as the first manager of the eDell Brazil team who now has more than 40 people across different organizations – Site Operations, Dell Commerce Services Group (Global Digital Creative, Quality, Commercial Online Business).
• Successfully planned team moves, grew capacity, and acted as sole managerial contact for Global Online members.
• Garnered the best talent by partnering with HR to explain roles and hiring requirements.

2008 - 2008

Dell Inc.

Online Project Manager

Led all Emerging Market (Brazil, Russia, India and China) web projects, seamlessly managing global assignments across diverse business units. Planned/implemented projects and documented requirements. Communicated status updates and met all deadlines.

• Ensured best execution for projects by providing direction to support teams handling translation, development, and design.
• Increased conversion rate for all Emerging Market countries by utilizing store security pages.
• Worked effectively with developers from different cultures.

2007 - 2008

Dell Inc.

Online Business Consultant

Ensured a consistent and engaging user experience by applying highly effective UX design methodologies. Developed innovative concepts and provided user-centric solutions for site issues and pain points.

• Achieved an engaging and consistent user experience globally across Dell.com by translating user needs into product requirements and marketing strategies.
• Accelerated banner creation/publishing in 42 different countries by developing a tool for the Online Marketing team.
• Dramatically improved the visual identity (VID) and functionality of the company web site.
• Responsible for overall Customer Experience – improve CE by 5 pts in Americas.
• Key projects included : Promo reinvention, Advisor Tools, Merchandising Tool for Emerging countries.

2003 - 2007

Dell Inc.

Web Design Senior Analyst

Responsible for the Front-End development for Latin America countries.

Contact info
AddressPorto Alegre, RS, Brazil
Phone+55 51 91371877
Websitehttp://marcos.nahr.com.br

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