Profile

Nähr,  Marcos

Marcos Nähr,

DCS Brazil Country Manager

Name:Nähr, Marcos
Date of birth:09/21/1972
Address:Porto Alegre, RS, Brazil
Phone:+55 51 91371877
Email:marcos@nahr.com.br
Passionate advocate for bridging business requirements and user goals through innovative, captivating, and interactive design and content solutions. History of successfully managing global teams. Known for capitalizing on and continually identifying improvement opportunities through comprehensive user testing and site/application analysis. Background in establishing and rigorously enforcing design standards to strengthen brands across all platforms. Effectively work with cross-functional teams; clearly communicate among stakeholders, business owners, product managers, internal/external agencies, project managers, software developers, web designers, and HR personnel.

Employment

Dell Inc.

DCS Brazil Country Manager

Serving as the first DCS Brazil Country Manager, a significant step in DCS’s (Dell Commerce Services) evolution to be a global destination of choice for End User solutions, Enterprise solutions, Services and Software and attracts new, viable and repeat customers through personalized Omni-channel excellence.

This means an expansion of my current role in which I manage a team within DCS Site Operations group driving online deliverables both in-region and around the globe. In my expanded role, I will be responsible for the following:

• Represent DCS (dell.com) in local leadership councils to help drive acceleration of omni-channel initiatives. Similarly, represent Brazil in global DCS leadership forums.
• Drive engagement of DCS team members across teams and locations (e.g. town halls, brown bags).
• Drive and reinforce the Caring Leader tenets. Support career development, coaching initiatives and provide mentorship.
• Lead Great Place to Work initiatives at the site (community/volunteer work; recognition and other celebration events).

2008 - present

Dell Inc.

Global Web Operations Manager

Hire, direct, and motivate a high-performing team of web professionals, overseeing content deployment for North America, South America, and Europe. Research markets, capitalize on the hottest trends, and implement leading-edge technologies. Effectively work with cross-functional teams; clearly communicate among stakeholders, business owners, product managers, internal/external agencies, project managers, software developers, web designers, and HR personnel. Translated Dell’s vision/strategy to staff.

• Was the founding Online member in Brazil – evolving from a content developer to Site Operations Manager and now local eDell leader.
• Increased by more than 10 times the size of the Brazil Online organization in less than 3 years and served as the first manager of the eDell Brazil team who now has more than 40 people across different organizations – Site Operations, Dell Commerce Services Group (Global Digital Creative, Quality, Commercial Online Business).
• Successfully planned team moves, grew capacity, and acted as sole managerial contact for Global Online members.
• Garnered the best talent by partnering with HR to explain roles and hiring requirements.

2008 - 2008

Dell Inc.

Online Project Manager

Led all Emerging Market (Brazil, Russia, India and China) web projects, seamlessly managing global assignments across diverse business units. Planned/implemented projects and documented requirements. Communicated status updates and met all deadlines.

• Ensured best execution for projects by providing direction to support teams handling translation, development, and design.
• Increased conversion rate for all Emerging Market countries by utilizing store security pages.
• Worked effectively with developers from different cultures.

2007 - 2008

Dell Inc.

Online Business Consultant

Ensured a consistent and engaging user experience by applying highly effective UX design methodologies. Developed innovative concepts and provided user-centric solutions for site issues and pain points.

• Achieved an engaging and consistent user experience globally across Dell.com by translating user needs into product requirements and marketing strategies.
• Accelerated banner creation/publishing in 42 different countries by developing a tool for the Online Marketing team.
• Dramatically improved the visual identity (VID) and functionality of the company web site.
• Responsible for overall Customer Experience – improve CE by 5 pts in Americas.
• Key projects included : Promo reinvention, Advisor Tools, Merchandising Tool for Emerging countries.

2003 - 2007

Dell Inc.

Web Design Senior Analyst

Responsible for the Front-End development for Latin America countries.

Contact info
AddressPorto Alegre, RS, Brazil
Phone+55 51 91371877
Websitehttp://marcos.nahr.com.br

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