Profile

Nähr Marcos

Marcos Nähr

Head of Online Content Operations in Brazil

Name:Nähr Marcos
Date of birth:09/21/1972
Address:Porto Alegre, RS, Brazil
Phone:+55 51 91371877
Email:marcos(at)nahr.com.br
Result-oriented and a passionate professional with more than 15 years of demonstrated track record of deploying powerful and user-centered websites for bridging business requirements and user goals through innovative, captivating, and interactive online capabilities within high profile corporation. Highly skilled in developing impactful web sites, portals, technical vision definitions and online tools enhancements. Highly accomplished for successfully managing global web development teams as well as IT & business stakeholders. Recognised for capitalising on and continually identifying improvement opportunities through comprehensive user testing and site/application analysis. Extensive expertise in establishing and rigorously enforcing design and project standards to strengthen brands across all platforms. Language proficiency in English, German, Spanish, and Portuguese.

Employment

2013 - present

Dell Inc.

Head of Online Content Operations in Brazil
  • Hire top talent and foster an environment conducive to a high performing team, develop all team members and mentor to improve and initiate action plans against annual feedback surveys.
  • Collaborate with functional teams about the IT and business segments in order to generate and communicate coherent plans and set the overall priorities while ensuring quality assurance.
  • Revise the overall plans and outcomes, including sharing the overall metrics & project deliverables that drive the organisation and improve the internal and external customer experience.
  • Update team and leadership status on operations, project and risk factors, as well as deliver technical and process guidance to project and operational teams, web designers, and HR personnel.
  • Founding member of the Online organization in Brazil – evolving from Content Developer to Site Operations Manager and now local Dell.com leader.
  • 2008 - 2013

    Dell Inc.

    Global Web Operations Sr. Manager
  • Directed and motivated a high-performing team of 40+ web professionals, oversaw content development, researched market trends, capitalised on the latest trends, and implemented leading-edge technologies.
  • Operated software tools such as Adobe Target, SharePoint/MOSS, Content Workflow, PowerPoint, and Visio, as well as garnered the best talent by partnering with HR to describe roles and hiring requirements.
  • Increased the size of the Brazil Online organisation by more than 10 times in less than 3 years, successfully grew capacity, and acted as sole managerial contact for Global Online members.
  • 2008 - 2008

    Dell Inc.

    Online Project Manager
  • Seamlessly led web projects of all emerging market, & managed global assignments across diverse business units.
  • Planned & implemented projects, documented requirements, communicated status updates & met all deadlines.
  • Executed projects by directing and supporting teams, and handling translation, development, and designs.
  • Utilised store security pages in order to increase conversion rate for all emerging markets countries.
  • 2007 - 2008

    Dell Inc.

    Online Business Consultant
  • Applied highly effective UX design methodologies, developed innovative concepts and provided user-centric solutions for resolving site issues and pain points while ensuring a consistency in user experience.
  • Translated user needs into product and marketing strategies in order to achieve an engaging UX globally; enhanced and improved the visual identity and functionality of the company website.
  • Developed a tool for Online Marketing team to accelerate banner creation/publishing in 42 different countries.
  • 2003 - 2007

    Dell Inc.

    Web Design Senior Analyst
  • Successfully & independently rebuilt as well as managed entire Brazil website within 2 months in remote location.
  • Professional Membership

    Dell Inc.

    Head of Online Content Operations in Brazil
  • Member, Brazil R&D Committee, 2009 – Present
  • Member, Brazil Ethics Committee, 2015 – Present
  • Member, LATAM CIO Council, 2009 – 2016
  • Teaching

    2014 - present

    ESPM University

    MBA professor - Digital Marketing Department
  • Taught design, interface and usability courses.
  • 2006 - 2010

    UNISINOS University

    Assistant Professor - Digital Communication Department
  • Taught courses at the intersection of the arts, technology and communication.
  • Contact info
    AddressPorto Alegre, RS, Brazil
    Phone+55 51 91371877
    Websitehttp://marcos.nahr.com.br

    Let's keep in touch